Dubai’s Roads and Transport Authority (RTA) has unveiled plans to construct 40 air-conditioned rest areas dedicated to delivery riders in strategic locations across the city.
The initiative aims to enhance road safety, promote well-being, and mitigate the risks of road accidents, ultimately elevating the quality of services provided by delivery riders.
Rest area locations for Dubai delivery riders
The locations of these rest areas were carefully selected based on operational data and the identification of high-demand areas in coordination with delivery companies. Several rest areas are planned for districts like Arabian Ranches, International City, Business Bay, Al Quoz, Al Karama, Al Satwa, Al Jaddaf, and Mirdif.
While two rest areas are already completed in Al Barsha, the remaining ones are scheduled for construction in three phases, with the expectation that all rest areas will be operational by July 2024.
Each of these newly designed rest areas is tailored to offer a comfortable waiting environment for delivery riders. The exterior design minimizes sunlight impact while ensuring proper insulation, preserving the view.
Snack dispensers, water coolers and mobile phone charging stations
Inside, these air-conditioned facilities are equipped with amenities such as snack dispensers, water coolers, and mobile phone charging stations. Depending on the district, each rest area can accommodate up to 10 people and provides ample parking spaces for motorcycles, ensuring convenience and satisfaction for riders.
Focus on traffic safety and regulation
His Excellency Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority, emphasizes the RTA’s commitment to traffic safety. This initiative is part of a broader strategy to enhance road safety and establish Dubai as a global leader in traffic safety.
The RTA recognizes the remarkable growth in the delivery business, with 2,891 companies offering motorcycle delivery services in 2022, marking a substantial 40% increase compared to the previous year, 2021.
Al Tayer stated, “The construction of these rest areas is a key element of RTA’s ongoing efforts to create a suitable and secure working environment for delivery riders. To uphold the quality of services provided to the public, the RTA has developed an integrated structure for the delivery market, including the professional certification of delivery riders.”
Delivery Service Excellence Awards
Moreover, in 2022, the RTA introduced the Delivery Service Excellence Awards to encourage competitiveness among delivery companies and riders. This initiative aims to further enhance traffic safety, promote compliance with traffic regulations, and foster excellence and quality in customer service.