Commercial Bank of Dubai has opened a new customer contact centre in Ras Al Khaimah as part of its plan to strengthen service delivery and expand its presence in the Northern Emirates.
The inauguration was attended by H.E. Ahmad Abdulkarim Julfar, Chairman of CBD, Dr. Bernd van Linder, CEO of CBD, members of the Board and invited guests.
The centre is led and fully staffed by Emiratis. CBD said this supports national efforts to increase the participation of UAE citizens in banking and financial services, and aligns with RAK Vision 2030.
Service expansion
The new facility forms part of CBD’s wider service transformation plans. Teams at the centre will manage calls and respond to customer queries across the bank’s digital channels. According to the bank, the move boosts personalised support, strengthens operations in Ras Al Khaimah and improves overall business continuity.
H.E. Ahmed Abdulkarim Julfar said: “For over five decades, CBD has proudly grown with the UAE and supported its people. The launch of our new Customer Contact Centre in Ras Al Khaimah is a milestone that combines two of our key commitments: delivering service excellence for our customers and creating opportunities for UAE Nationals.”
Emirati workforce
The centre will create new roles for UAE Nationals in areas including frontline support, supervision and management.
Dr. Bernd van Linder said: “CBD’s Contact Centre will offer clear career progression pathways and structured leadership development focused on management skills, strategic thinking and decision-making. In doing so, we aim to nurture future leaders and make a lasting contribution to the growth of the UAE banking sector.”
The centre, located on Al Qawasim Corniche Road at the KAY Invest Building, operates from 8am to 3:30pm on Monday to Thursday and Saturday, and from 7:30am to 12:30pm on Fridays.
