Dubai’s Roads and Transport Authority (RTA) successfully installed more than 17,500 new directional signs in parking control zones throughout Dubai. These signs aim to provide comprehensive information about public parking fees, service hours, and available payment channels.
This initiative is a part of RTA’s continuous endeavors to enhance customer satisfaction by improving services and ensuring the provision of optimal parking solutions. The primary objective is to enhance accessibility by offering a diverse range of channels for parking-related matters, WAM reported.
RTA emphasizes the importance of displaying signboards that clearly outline payment options for public parking. Recent statistics indicate that a significant majority, accounting for over 80 percent, of RTA’s customers prefer to conveniently pay their service fees via mobile phones and smart tablets.
New Parking Payment Signs in Dubai
Osama Al Safi, Director of Parking, Traffic and Roads Agency, said, “The new signs have clear visibility at night and include four QR codes for payment methods alongside the zone code; which make it easier for parking users to make direct payment through a variety of channels.
“The QR codes encompass a special reader for downloading RTA’s app and another for payment through the WhatsApp app where the customer is directed to the payment service via WhatsApp. The system then initiates an interactive chat with the customer to enter the vehicle details and the parking period, after which the customer will receive a confirmation message. The service also enables the customer to select previously registered vehicles instead of entering them again.”
“The signs provide QR codes for payment through App Clips for iPhone devices using the Apple Pay feature without downloading the app or specifying the zone. A QR code for payment service via SMS doesn’t require the customer to have a data package.
“It just takes the customer to a page that explains how to benefit from the service along with the format of text messages. There is also an option to generate an SMS after entering vehicle information and selecting the number of hours,” he concluded.
tanvir@dubainewsweek.com
