Union Coop has introduced its new self-checkout service, “Scan and Go,” across 17 of its retail branches in Dubai, as part of a broader push to enhance customer convenience and integrate smart retail technologies.
Digital shopping option
The rollout includes 45 newly installed self-checkout counters, offering shoppers an alternative to traditional cashier lines.
The move is part of Union Coop’s ongoing digital transformation efforts aimed at reducing wait times and streamlining in-store purchases.
“Self-checkout systems have become essential tools for providing shoppers with a seamless and quick experience, reducing waiting times and reliance on traditional POS/cash counters,” said Mohamed Al Hashemi, CEO of Union Coop.
Mobile app feature
The “Scan and Go” service also integrates with the Union Coop mobile app, allowing customers to scan items on their own and complete payments through the app without queuing at checkout counters.
Al Hashemi explained, “Union Coop has expanded its digital services by enabling the Scan & Go feature, allowing customers to scan products themselves via the Union Coop’s mobile app and pay directly without stopping at the cashier, saving time and enhancing shopping convenience.”
Payment and sustainability
The retailer also supports a range of digital payment options, including Google Pay, and has integrated QR code payments into its billing system via the app.
“These initiatives are part of Union Coop’s strategy to modernize its digital infrastructure, improve operational efficiency, and achieve higher customer satisfaction,” said Al Hashemi.
“These efforts also align with the Coop’s commitment to sustainability by reducing reliance on paper receipts, in line with consumer needs and ongoing developments in the UAE retail sector.”
tanvir@dubainewsweek.com
